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Splunk IT Service Intelligence, or ITSI, is a versatile tool used by infrastructure monitoring teams, NOCs, command centers, and IT …
Overview
What is Splunk IT Service Intelligence (ITSI)?
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.
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What is Splunk IT Service Intelligence (ITSI)?
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.splunk.com/en_us/products/p…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Splunk IT Service Intelligence (ITSI)?
ITSI is a premium analytics solution that correlates and applies machine learning to all data for real-time, predictive performance monitoring and one fully integrated IT management solution; this enables teams to prevent incidents before they happen and detect, respond and resolve incidents all from one place.
Splunk IT Service Intelligence (ITSI) Features
- Supported: Dashboards to monitor service health and KPIs in real-time
- Supported: Intelligent alerting and automated event clustering
- Supported: Predictive analytics to prevent incidents 30 minutes in advance
Splunk IT Service Intelligence (ITSI) Integrations
Splunk IT Service Intelligence (ITSI) Competitors
Splunk IT Service Intelligence (ITSI) Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | Global |
Frequently Asked Questions
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.
Dynatrace, Datadog, and Sumo Logic are common alternatives for Splunk IT Service Intelligence (ITSI).
The most common users of Splunk IT Service Intelligence (ITSI) are from Enterprises (1,001+ employees).
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- Business Problems Solved
Splunk IT Service Intelligence, or ITSI, is a versatile tool used by infrastructure monitoring teams, NOCs, command centers, and IT departments to manage and monitor various aspects of their infrastructure. Users leverage its capabilities to collect events from multiple data sources such as networks, servers, storage systems, databases, and security devices. Splunk ITSI aggregates this data on a single platform, providing a comprehensive view of the entire infrastructure for quick issue identification and root cause analysis.
One of the key use cases of Splunk ITSI is consolidating alerts from different IT tools to provide stakeholders with visibility into the health of services. This allows infrastructure operations, application developers, and DevOps teams to proactively address potential issues before they impact users. Splunk ITSI also monitors the performance and functionality of critical services, ensuring their proper functioning and reducing mean time to service restoration during outages.
In addition to traditional infrastructure elements, Splunk ITSI extends its monitoring capabilities to include telemetry from data centers, cloud infrastructures, and customer media consumption endpoints like set-top boxes, IPTV streamers, mobile devices, and web browsers. With real-time cloud monitoring and proactive alerting features, Splunk ITSI provides operational visibility into business health and hardware and microservices performance. It also supports event management, aggregation, incident creation, self-healing automation, and trend predictions in different environments.
By offering a single view of the entire topology through glass tables and pre-built content packs for real-time service monitoring, Splunk ITSI reduces response time for critical incidents while identifying root causes. Its user-friendly interface facilitates quick adoption among teams with varying skill levels in monitoring tools. Development teams also utilize Splunk ITSI to monitor system performance during high traffic events or peak times.
Overall, Splunk IT Service Intelligence is a powerful AIOps platform that brings together different areas of IT that were previously siloed. It helps manage major incidents effectively, monitor service availability, and limit downtime by quickly responding to outages.
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Reviews
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July 20, 2023
Solo system to integrated view with Splunk ITSI
Splunk ITSI is powerful tool for infrastructure monitoring, event management and mature AIOps platform. We use Splunk for monitoring and utilize contents packs available OOB for free. Business was able to get good insight to service view and availability over time at real time.
- Out of box content packs with dashboards
- Easy integration with other platform from ingestion to alerting
- Event count reduction and correlation
- Auto service mapping and relationship
- Patching schedule and maintenance missing re-occurring window.
- Multi tenant or role based access for ITSI
June 20, 2022
Splunk ITSI for customer confidence
We use Splunk IT Service Intelligence to monitor services and do trend predictions. We use it to review the performance in collections of workstations as we start to deploy new software packages.
- build services for each SLA
- Build a service for each data center
- create dependancies so we can view by service or by data center
- The ability to pass in token to searches would make templates more useful
June 20, 2022
A very quick implementation and quick returns
We deployed Splunk IT Service Intelligence for our Enterprise Control Center to manage major incidents. We do use it for event analytics and service monitoring.
- Seeing all events in one place.
- Provides dashboards, content packs for major technologies
- event correlation algorithms
- Episodes
- KPI settings
- SAML authentication
June 20, 2022
Base User who inspires to be a Power User
My organization has used Splunk for many years however my
team just started ingesting our data. We started off small and are figuring out
what Splunk can do. Once you have the correct search results, the power is
incredible. We can see how many calls come into our network, what errors are
occurring and where exactly they are. In fact, for the first time, we used our
dashboard (which hasn't been made public to the rest of the organization yet)
to troubleshoot a possible outage. The on-call person opened the dashboard, and
we knew right away it wasn't our team’s issue. The time we saved by not
manually pulling calls from SQL, looking for errors within those calls, and
simply digging through our network to find where the issue was occurring
allowed the on-call person to immediately open a ticket with a vendor. We were
able to show when the issue started, where the issue was, and defer to the
vendor even though they had not seen the issue. If we can find this with the
little data we are ingesting, just imagine what we can do with more. The
possibilities are endless!
- laying out dashboards to quickly see data
- Providing a trending map to see data over time
- Drilling down to find things you didn't even know you needed
- I'm not sure if it's my organization locking down Splunk or Splunk itself but it would be helpful to get more detailed errors when searching. A way of guiding the correct input to get results.
- Something like SQL IntelliSense - the feature reads internal metadata and lists all of the available objects and their properties, thereby helping people effectively and quickly write SPL.
- Personalization for things like saving reports, datasets, dashboards of others
June 16, 2022
Used the product
We use this solution as the main tool for our NOC and love the ability to assign events to an employee for further analysis and play booking. It takes a lot of elbow grease to set up and it doesn’t seem to be an offering that Splunk pours its innovative efforts into.
- Glass tables
- KPI health scores
- Swim lane insights
- Better training
- Would be nice to be able to add screenshots to note fields for employees working on episodes
June 15, 2022
ITSI Valuable asset of Splunk
One of the IT departments uses ITSI to monitor the services ( IT monitoring and management ), it helps to identify the message flow errors, HTTP errors, SQL services, and OS later services. Transaction response time glass table monitoring using several services and underlying KPIs. It's being used for IT monitoring & management.
- IT service monitoring
- resolve issues from episode review
- real time monitoring and predictive performance dashboards
- Improve Bulk add services capability
- Improve to show the effected services and KPIS on episode review page
- Disable entities not in use in large number
June 15, 2022
My review for you
We use Splunk IT Service Intelligence to monitor all our environments. several departments use this awesome application. With this application, we are able to limit downtime as much as possible by having a team be able to respond quickly to any outage that could occur. I think that the product is very useful for our company.
- Close to real time monitoring
- Stability
- Non breaking events
- Better resources
- Easier es3 integration
- More buttercup
April 05, 2022
Splunk ITSI in Practice
Score 9 out of 10
Vetted Review
Verified User
We are using Splunk IT Service Intelligence (ITSI) as the centerpiece of our Observability strategy for multiple product lines that provide interactive television services. It helps us to ensure the proper functionality of our services and the surrounding ecosystem as well as reducing mean time to service restoration when outages occur. Our Splunk ITSI system observes telemetry from our data center and clouds infrastructures as well as telemetry collected from our customer media consumption endpoint software on set-top boxes, IPTV streamers, mobile devices and web browsers.
- Modeling low-level machine, device, and network metrics into high-level ecosystem services
- Powerful adaptive thresholds for detecting Service and KPI anomalous behavior
- Powerful toolbox for canned and customized event analytics pipeline providing true AI operations
- Direct access to (integration with) all of the numerous and varied Splunk ecosystem data sources and types
- Better integrations with "infrastructure as code" workflows via tools like Terraform
- More support for adaptive thresholding with numerous and changing dynamic entities
- Better ability to surface details of unhappy or anomalous KPIs and entities that contributed to episode production
April 05, 2022
Making our Customer IT Experiences Next-Gen via ITSI
We use ITSI along with our proprietary Splunk App for business process observability solution iControl to provide deep down details of business SLA breaches related to IT-related outages ITSI helps us to tie together business insights with IT world in near-real-time and save precious time in finding call to action and precious time to find causes of outages.
- Episode creation.
- Deep dive view for RCA.
- Dynamic thresholding.
- Out of box modules to identify KPI's from RAW Data.
- Easy integration with Incident Management Tool.
- Keeping Service Tree Models up to date needs lots of work.
- Modules to discover service dependency from Standard CMDB such as ServiceNow & others.
- System friendly in terms of hardware needs for large-scale deployments.
March 09, 2022
Splunk ITSI review
It is the only real-time cloud monitoring platform for infrastructure as per my knowledge, it provides powerful visualization, proactive alerting of the organization. Splunk IT Service Intelligence (ITSI) has helped us greatly reduce the response time on critical incidents if not help us proactively detect one.
- Deploy your own analytics in threat detection.
- Architecture is scalable.
- Health score calculation.
- Should support Saas UEBA.
- Pricing should be bundled and not on the number of employees.
- A security model could be added to the UI.
September 11, 2021
A Real AI-ML Enabled Platform
Splunk is being used by our infrastructure monitoring team to review events from different sets of infrastructure devices such as Networks, Servers, Storage, Databases and Security devices. Splunk is helping out our IT team by collecting the events from multiple data sources and aggregating all of them in a single glass pane.
- Powerful AI engine.
- Correlation.
- Data collection methods.
- Ease of administration.
- Distributed architecture.
- Monitoring capabilities within in itself.
- AIOPS forecasting.
March 20, 2021
ITSI Enables Rapid Incident Resolution at Scale
We use Splunk IT [Service Intelligence (ITSI)] to help reduce the reliance on institutional knowledge and put real-time actionable information in the hands of technicians troubleshooting a production problem. ITSI will help us to ensure that our recent hires are able to identify root causes to an ongoing incident as quickly as our more seasoned team members. ITSI allows us to layer information from various sources into a single pane of glass view of our entire topology.
- ITSI visualizes the dependency topology and layers in data
- ITSI grabs data from many disparate sources and creates an integrated view
- ITSI provides real-time insights by showing a timelines of metrics layered across various transactions
- ITSI really needs a robust splunk log ingestion infrastructure at its core
- ITSI requires a great engineering team to build out the automated discovery and topology
- Unless you use an API to build the topology, the view can quickly become static
August 02, 2020
Splunk ITSI FTW
Score 9 out of 10
Vetted Review
Verified User
Splunk ITS Service Intelligence is used to consolidate alerts from various IT tools. Along with other logs and performance data, it is used by infrastructure operations, application developers, DevOps and other stakeholders to quickly see service health of applications and the IT infrastructure components. It helps eliminate data silos and having to reach out to individual teams managing point solutions.
- Show KPIs for each service.
- Show aggregated health scores.
- Increase transparency across large disparate organizations.
- Multiple ways to ingest the same data can be confusing (events vs. metrics).
- Glass tables can be a conflicting priority against normal Splunk dashboards.
- Proper setup for alerting requires content packs that could be included with the product directly.
- A separate license for ITSI on top of Splunk may make purchasing decisions difficult to justify.